We always hope that you love your Vanklan purchase but we know that it isn’t always so simple. If you don’t love your item or it doesn’t fit, we will gladly offer you an exchange or refund on full-priced items only. Alternatively, if you purchased an item on sale it may be returned for an exchange or store credit only. Please make sure you are familiar with the below before you make your purchase with us.

• The item must have been purchased on our online store, we unfortunately cannot process returns on items that were purchased through our stockists.
• Your return or exchange request must be submitted at within 7 days of delivery. Your return must be made within 7 days of your request.
• The item must be returned unworn, unwashed, with tags attached & in original condition and packaging, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods. All items will be inspected upon receipt & will only be processed if our returns standards are met.
• In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
• It is your responsibility and expense to return the item to us by reliable courier service.
• In the case that the return is lost in the post, we cannot process the refund.
• Regrettably we cannot offer returns on international orders.
• Please allow a minimum of 5-10 working days for your refunds to process.
• To process your return or exchange please kindly follow the below steps.